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  • What products does Cincy Carbon offer?
    We specialize in producing a wide range of chemical products including, tailored to various industrial applications. Check out our Products tab to learn more.
  • How can I obtain a product catalog or technical data sheet?
    You can download our product catalog and technical data sheets directly from our website, from the Products tab. If you need specific information, please contact our customer support.
  • Where are our products manufactured?
    Our products are manufactured in Cincinnati Ohio, United States. We adhere to strict quality control standards to ensure the highest level of product consistency and safety.
  • What industries do we serve?
    We serve a variety of industries including chemical, paper, agricultural, and pharmaceutical offering specialized chemical solutions for each sector.
  • How do I place an order?
    You can place an order by adding a product to your cart, or by contacting our sales team directly to get a quote for a bulk order.
  • What are our payment terms?
    Our standard payment terms are Net 30 days. Please contact our finance department for more details.
  • What is the lead time for orders?
    Lead times vary depending on the product and quantity and will be confirmed via email. For most products, our lead time is 4 weeks. Please contact us to confirm current lead times.
  • Do you offer international shipping?
    No, we currently only ship within the United States.
  • How can I track my order?
    Once your order has been shipped, we will provide you with a tracking number and a link to the carrier’s tracking system.
  • Are the products compliant with industry regulations?
    Yes, all of our products comply with relevant industry regulations. We ensure that our products meet the highest safety and environmental standards.
  • Where can I find Safety Data Sheets (SDS) for our products?
    Safety Data Sheets (SDS) are available for download on our website in the products tab for each chemical.
  • What should I do in case of a chemical spill or exposure?
    In the event of a spill or exposure, follow the emergency procedures outlined in the product’s Safety Data Sheet (SDS). For immediate assistance, contact your emergency response team or get medical help.
  • Can I get technical support for product usage?
    Yes, our technical support team is available to assist you with any questions or concerns regarding product application, handling, or storage. Contact us for additional support.
  • Can I request a product sample?
    You can request a product sample by contacting our sales team directly.

FAQ

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